Our Pledge.
With our focus on value-add, we want to make sure that our practices are clear and equitable so our clients are informed and educated. If you feel overcharged, in the dark, or the victim of unreasonable delay, we want to know about it, immediately, so corrective action can be taken.
In an effort to avoid any such problems from occurring (and they do occur, albeit rarely), we make the following pledge to each and every one of our clients - just by hiring our office.
Efficiency.
We PLEDGE to work efficiently.
To us, efficiency means accomplishing the job with a minimum expenditure of time and expense.
To achieve efficiency, we will:
Assess your case early on in the process, before a significant expenditure of time and effort.
Gain an understanding of your needs, budget for legal services, and expectations up front.
Look for creative solutions and litigation-alternatives whenever possible.
Aim to resolve litigation early, if possible and beneficial.
Leverage technology to increase the quality of client service, our responsiveness and accessibility
Predictability.
We PLEDGE to offer predictable billing practices and client services.
Predictability means knowing in advance what to expect – no surprises.
To ensure predictability, we will:
Be up front about anticipated costs and legal fees.
Avoid raising our rates during your current legal matter(s), even if we reserve the right to do so.
Regularly update you about your legal matter, without your prompting, and establish an open channel of communication so you can share your needs with us.
Discuss possible outcomes at various stages of your legal matter so you can plan for different scenarios.
Cost-Effectiveness.
We PLEDGE to strive for cost-effectiveness at every stage of your matter.
To be “cost-effective” means to be effective relative to the cost of the services we are providing.
To promote cost-effectiveness, we will:
Always present you with an advisable course of action during your Initial Consultation and thereafter.
Bill hours in real time whenever possible.
Review every invoice before it goes out to make equitable adjustments, wherever appropriate.
Offer fixed and alternate fee arrangements whenever possible and appropriate.
Use cutting-edge legal research technology to keep research and drafting time to a minimum.